In order to create an infamous name in the market, increase market awareness, establish anoutstanding corporate image, our company work towards "The pursuit of high quality standards, customer satisfaction as our company aim”, and with "the most preferential prices, personalized service, reliable product qualityas our principle”, we give our commitment to all our customers.

1, Service aim: Customer satisfaction, satisfactory answers to all questions, pay attention to every detail.

2, Service concept: Faith commitment, total customer satisfaction. Appreciate for choosing "Quest"; choosing us means choosing satisfaction.

3, Service objective: Service quality to achieve customer satisfaction.

4, Service principals:

A) Product warranty period is twelve months (spare parts and accessories does not come with warranty). Warranty period start from the date of good(s)acceptance.

B) During the warranty period, regarding design, workmanship or material defects in the event of any deficiencies or faults responsible; Failures during normal use of the product , Quest will provide free repair; But regarding improper operation resulting in product failure, service charges will depend on the severity of the failure(s) with minimum basic charges such as replacing parts.

C) After warranty period, if the product fails, Quest will remain responsible for maintenance and repairs with reasonable service charges.
D)During the usage life of our equipment, our technical staff will promptly track, understand the instrument operating conditions from equipment operator for the establishment of user feedback file.

E) In order to adhere to "customer first, quality first" principle, Quest has set up a strong technical service teamby sending our technical personnel for overseas training in maintenance and repair by our principals and holds a “Certificate of Authorized Service” issued by the factory. Long-term free telephone technical support and services enable users to use our equipment with ease of mind and worries free.